COVID-19 banner for Sage Glendale

This pandemic is affecting all facets of our lives including how we operate as senior housing providers. We are in a unique environment where everyone associated with the long-term care industry is working to manage this situation as best we can for resident safety, family interaction and the financial impacts on everyone.

As you are aware, our country, state and county are working toward relaxing the restrictions that have been used to help control the spread of COVID-19. These efforts are in flux presently and there are intermediate steps in this process that are being discussed by local counties and states to start allowing some types of visitation by families and our residents. Most of these require adherence to social distancing and use of Personal Protective Equipment during visits. We understand how difficult the COVID-19 limitations have been on our residents and those who love them and are making plans that will move in this direction once everyone is comfortable in doing so.

We must honor other agencies, specifically those who hold our license and we are obligated to follow their guidance as well during the lessening of current restrictions. Where possible, and in consultation with licensing agencies, we will begin to schedule outside visits with family members.

In areas that are allowing this restricted visitation, we are making plans to make sure that this procedure can be done in as positive a way as needed for everyone. Visits will be scheduled and require social distancing and the wearing of face masks. We ask your patience with us as we move through the next phase of ‘Opening of America’ and to help us conform to the guidance that our revised visitation protocols have and which our license is predicated on.

We would love nothing more than to allow visitation freely in our community but that won’t be possible until we have approvals. For now, limited visitation procedures are being finalized. We will keep you informed as our restrictions are relaxed and are looking forward to seeing you once again visiting within our community.

How Sage Glendale are responding to the COVID-19 virus

Updated on 2021-02-11 13:35:14 -0800

We understand the concerns everyone is experiencing with the world-wide COVID-19 health crisis. The pandemic of COVID-19 potential impact on our residents is our concern for us at Sage Glendale. Our plan is focused on protecting our residents and staff member's health and safety. We have enacted additional preventive measures in our communities beyond our historical standards.

Every year, flu season triggers a heightened vigilance toward our residents' health and our operational oversight.  Our community preparedness plan for the pandemic of COVID-19 reflects  additional procedures and practice to demonstrate our focus on  the well-being of our residents and employees that  include:

  • Re-educating our employees on infection control practices in managing daily tasks throughout our community – i.e., handwashing, increasing the frequency of disinfecting all surfaces, including  high-touch surfaces
  • Screening employees upon arrival of each shift  for COVID-19 symptoms daily
  • Direct any staff who may be sick to stay home
  • Screening all visitors and suppliers for risk characteristics, i.e., recent travel experience, signs of symptoms of COVID-19.
  • Posting updated signage about infection control protocol throughout communities
  • Increasing the monitoring of the resident's health status
  • Collaboration with healthcare partners and providers to address unique care needs and monitoring
  • Compliance with the Centers for Disease Control and Prevention (CDC), state and local health department and implementing additional measures and protocols specific to limiting the spread of COVID-19
  • Encouraging opportunities for residents to connect with families through video and other digital technologies
  • Establish a point of entry and exit for communities
  • Suspending large group activities and outings
  • Providing regular updates to residents and families

To further limit the spread of this virus, we are implementing a restriction on all visitors except community staff, healthcare professionals, and other essential individuals. Tours are still available and happening if screening for COVID-19 is filled out. If this is not possible, virtual tours are also available.

This is a rapidly changing situation, so we are continually monitoring communications from the CDC, the World Health Organization, and state departments of public health. We will adjust our operations, as appropriate and mandated, in this rapidly changing environment.

Compassionate Care Visitor Program

Although social distancing and physical separation are still important to keep our residents safe, we are taking steps to combat the unintended consequences of prolonged social isolation and to maintain overall health and wellbeing. We are pleased to announce the planned implementation of a new Compassionate Care Visit program.

This program is established in coordination with local, state and regulatory guidelines for visitor restrictions which may allow certain visitors for residents from outside our community, necessary for those residents with Hospice services, or essential for the wellbeing or psychosocial support of residents as a result of social isolation related to COVID-19. Listed below are some of the guidance criteria we will use:

Compassionate Care Visits shall schedule appointments, a minimum of 24-hours in advance, during hours designated by the Executive Director/Designee and visits are limited to 10% of the total community current occupancy. If you are feeling ill and are unsure if you have COVID-19, please visit the CDC's "What To Do if You Are Sick" website at

For the latest information that AHCA/NCAL has to share about COVID-19, visit

Please don't hesitate to contact us at with any questions or concerns.