Learn more about our emergency response to COVID-19.
Although social distancing and physical separation are still important to keep our residents safe, we are taking steps to combat the unintended consequences of prolonged social isolation and to maintain overall health and wellbeing. We are pleased to announce the planned implementation of a new Compassionate Care Visit program.
If the community experiences an outbreak, the Compassion Visit Program will be suspended immediately. This program is established in coordination with local, state and regulatory guidelines for visitor restrictions which may allow certain visitors for residents from outside our community, necessary for those residents with Hospice services, or essential for the well-being or psychosocial support of residents as a result of social isolation related to COVID-19.
We ask for patience and support as we implement our program that balances safety, health and wellness for our residents, employees and for those who will be visit and follow our Compassionate Care program or serve in an essential caregiver role. We recognize the critical role family members, outside caregivers, such as friends, volunteers, private personal caregivers, often have to support the care of residents.
This information is provided to you in advance of this program implementation so you have a better understanding of the policies, protocols and standards for Compassionate Care visits. We encourage you to read the attached information to fully understand the guidance we are required to follow and ensure compliance with our goal to protect the health and safety or residents and employees.
Program Guidance Criteria:
We recognize one of the most difficult things about COVID-19 for our residents has been the prolonged separation from families and loved ones. While this virus is still very much a threat in our communities, we must take careful steps in plans to re-open our community to visitors. We also deeply feel the desire of our residents and their loved ones to be connected in a more meaningful way.
Please know we continue to provide outdoor visits, window visits, and visits through technology and encourage you to take advantage of these opportunities. We will keep you updated on the status of our re-opening and look forward to the day when we can warmly welcome all visitors back into our community.
Chief Operating Officer
Milestone Retirement Communities
This new program will be implemented effective 12/16/2020.